Provide exceptional client service, operating as the Manager on Duty in
the absence of a manager, performing operational and transactional functions,
handling client service issues, issuing approvals for desk transactions as well
as opening and closing the store. The
Sales Lead will refer all duties which require managerial experience and/or
approval to the Store Manager (e. g. disciplinary action, hiring, and
terminating associates).


  • In addition to Sales Associate roles of providing excellence in
    delivering the Client Experience, the Sales Lead is responsible for
    supporting Store Management in overseeing the operational functioning of
    the store including, but not limited to:

  • Driving revenue by proactively managing the client experience while
    effectively performing Manager on Duty responsibilities Assuming the MOD
    role when Managers are not on the floor

  • Coaching Associates in the moment on client interactions &
    performance to maximize productivity & capture client opportunities

  • Possessing keys to the store, performing opening and closing
    procedures in the absence of management

  • Utilizing reports to make effective merchandising decisions &
    style the store to Division standards

  • Additional responsibilities as assigned



  • Client Service:
    Ensures that the client remains the top priority
    while balancing required tasks and overall store operations

  • Store Operations and Organization:
    Ability to organize, delegate,
    prioritize assignments, and meet deadlines

  • Merchandising:
    Knowledge of visual standards and techniques, and
    ability to implement and maintain within company guidelines

  • Accuracy:
    Ability to handle
    cash and provide change without error.
    Ability to prepare nightly deposit as necessary.

    Captures accurate information for all
    transactions including signatures, addresses, and original receipt data

  • Communication:
    Communicates effectively with Clients, Members of
    Management, Business Partners, and Store Associates

  • Schedule:
    Ability to work a flexible schedule to meet the needs of
    the business, including evening and weekend shifts

  • Physical:
    Ability to lift and carry up to 20 pounds

    Maneuver effectively
    around sales floor, stock room and office

Associated topics:
assistant manager, assistant store manager, co manager, department supervisor, director, manager retail, shift supervisor, supervisor, retail management, team lead

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